Hi Reader,

As you may know by now, I’m an endless volunteer helping many non-profits get their initiatives off the ground.

One of these initiatives helps raise money for a neighbourhood community. It’s with this non-profit, where last year I learned how to set up a beer garden with a bunch of underage teenagers.

This year it was for their annual food tasting event showcasing approximately fifteen local restaurants. Like before, my job was simple: check IDs, and if they pass the test, sell them a drink ticket.

I have to be honest this event last year was a bit of a circus. People wanted their drinks and food samples at the exact same moment, a massive drink line kept growing, and the other volunteers barely made it out of the kitchen before getting swarmed by hungry patrons chasing trays of delicious samples.

This year, the organizers made just two simple changes that made the whole event run much more smoothly: how people got their first drink and their food.

As soon as people arrived, they were handed their first drink ticket which led them to the bar, instead of clogging up the drink ticket table. From there, they wandered through five or six food stations, chatting with the chefs preparing their samples. And instead of being stuck in a small kitchen, the chefs were happily out front showing off their culinary skills for future customers.

It was so simple that, for once, we volunteers actually had time to socialize, which almost never happens until everything’s over and packed away.

How does this apply to managing our projects?

It’s a good reminder that not everything needs to be complicated.

A few simple changes, in the right spots, can make everyone’s day run a whole lot better.

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